Crafty Wins Ltd – Competition Terms & Conditions

1. Company Information

Crafty Wins Ltd (“Crafty Wins”, “we”, “our”, “us”) is a company registered in England and Wales (Company Number: 17035488) with its registered office at:

Crafty Wins Ltd
Prime Apartments
483 Green Lanes
London
N13 4FG

Crafty Wins Ltd operates skill-based prize competitions. We are not a gambling operator.

2. Eligibility

2.1 Competitions are open to UK residents aged 18 years or over.
2.2 Employees of Crafty Wins Ltd and their immediate family members may not enter.
2.3 Proof of identity and age may be required.
2.4 Only one registered account per person is permitted. Multiple accounts may result in disqualification.

3. Account Registration

3.1 All entrants, including those entering via the free postal entry route, must create and maintain a registered account on the Crafty Wins website.
3.2 Free postal entries will only be processed where a matching registered account exists using the same name and email address provided in the postal entry.
3.3 We reserve the right to reject or void entries where no corresponding registered account exists.

4. Skill-Based Competition Requirement

4.1 All competitions operated by Crafty Wins Ltd are skill-based competitions.
4.2 Entry requires participants to correctly answer a skill-based question designed to require the application of knowledge, attention, or reasoning.
4.3 An incorrect answer will prevent entry from being completed.
4.4 Only entrants who correctly answer the skill-based question will be eligible for the draw.
4.5 The skill requirement is intended to ensure the competition does not constitute a lottery under applicable UK legislation.
4.6 We reserve the right to vary or amend the skill-based question where necessary for compliance or fairness.
4.7 Any attempt to bypass or manipulate the skill requirement may result in disqualification.

5. Competition Details

5.1 Each competition will specify:

The prize
The entry price
The maximum number of total entries
The maximum number of entries per person
The closing date

5.2 Competitions will close when either:

The maximum number of entries is reached; or
The advertised closing date occurs,

whichever happens first.

6. How to Enter

6.1 To enter, participants must:

Create a registered account;
Provide accurate personal details;
Correctly answer the skill-based question; and
Complete payment (for paid entries).

6.2 Entry is only confirmed once payment has been successfully processed and ticket numbers have been allocated.
6.3 Entries failing to meet these requirements will be void.

7. Free Postal Entry Route

7.1 Free entry is available by sending a handwritten postal entry including:

Full name
Registered account email address
Full postal address
Telephone number
Name of the competition
Correct answer to the skill-based question

7.2 Postal entries must:

Be handwritten;
Be submitted in a stamped envelope;
Be sent individually (one entry per envelope);
Be received before the competition closing date.

7.3 Postal entries must be sent to:

Crafty Wins Ltd
Prime Apartments
483 Green Lanes
London
N13 4FG

7.4 Free entries will be manually added to the entrant’s registered account.
7.5 Free entries are subject to the same entry limits as paid entries.
7.6 The combined total of paid entries and free postal entries per person must not exceed the maximum entry limit specified for that competition.
7.7 Entries exceeding the permitted limit may be voided.
7.8 Bulk, automated, photocopied, or mechanically reproduced entries will not be accepted.

8. Entry Limits

8.1 Each competition specifies a maximum number of entries per person.
8.2 The total entry limit includes both paid and free entries combined.
8.3 Attempts to circumvent entry limits through multiple accounts or alternative personal details may result in disqualification.

9. Fraud Prevention & Account Integrity

9.1 Each entrant may hold only one account.
9.2 We reserve the right to suspend or terminate accounts where multiple or linked accounts are suspected.
9.3 We may carry out identity verification where fraud or misuse is suspected, including requesting proof of identity, proof of address, or payment verification.
9.4 The use of bots, scripts, automated systems, bulk entry services, or mechanically reproduced postal entries is strictly prohibited.
9.5 We reserve the right to withhold prizes pending investigation where fraud, breach of entry limits, or violation of these Terms is suspected.
9.6 Our decision regarding eligibility and compliance shall be final.

10. Winner Selection & Draw Procedure

10.1 The draw will take place within 7 days of the competition closing, unless otherwise stated.
10.2 All valid entries will be entered into an automated randomised selection process within our competition system.
10.3 The winner will be selected using the built-in random draw function of our competition platform, which randomly selects one valid ticket from all eligible entries.
10.4 Only valid entries complying with these Terms will be included.
10.5 The winner will be notified within 48 hours via the contact details registered on their account. It is the entrant’s responsibility to ensure that all contact details are accurate, up to date, and regularly monitored.
10.6 We will make reasonable efforts to contact the winner using the details provided. Such efforts may include multiple contact attempts via one or more communication methods.
10.7 The winner must respond within 7 days of the first notification attempt. If the winner fails to respond within this period, the prize will be deemed unclaimed.
10.8 If the winner:

(a) fails to respond within the required timeframe;
(b) cannot be contacted after reasonable efforts; or
(c) confirms that they do not wish to accept the prize or any offered alternative;

the winner shall be deemed to have declined the prize and will forfeit all rights to it. No cash or alternative compensation will be due in such circumstances.

10.9 In the event of forfeiture or an unclaimed prize, we reserve the right to select an alternative winner using the same randomised process from the remaining valid entries.
10.10 Any alternative winner will be subject to the same terms, conditions, and timeframes set out in this clause.
10.11 We will retain records of entries, draw processes, and the winning ticket(s) for audit and compliance purposes.

11. Prize Details

11.1 The prize will be as described on the competition page.
11.2 In the event that a prize becomes unavailable due to circumstances beyond our control, Crafty Wins reserves the right to offer a suitable alternative prize of equal or greater value, or a cash alternative at our discretion.
11.3 Crafty Wins Ltd is not affiliated with or endorsed by any prize brand unless explicitly stated.
11.4 Delivery is limited to UK mainland addresses unless otherwise specified.

12. Refunds, Cancellations & Competition Changes

12.1 Entry fees are non-refundable once payment has been processed and ticket numbers allocated.
12.2 By completing checkout, entrants expressly request immediate performance of the service (allocation of competition entry) and acknowledge that their statutory cancellation rights under the Consumer Contracts Regulations 2013 are waived.
12.3 In cases of genuine duplicate transactions reported within 24 hours and before competition closure, refunds may be considered at our discretion.
12.4 If a competition does not reach the maximum number of entries, we reserve the right to extend, proceed with the draw, offer an alternative prize, or cancel and refund.
12.5 We reserve the right to cancel a competition due to technical issues, fraud, circumstances beyond our control, or regulatory concerns. In such cases, entrants will receive a refund or alternative resolution at our discretion.
12.6 Where a chargeback or payment dispute is initiated after valid entry allocation, we reserve the right to suspend accounts, disqualify entries, and recover associated costs.

13. Publicity

13.1 To demonstrate transparency, we may publish the winner’s first name, last initial, and county of residence.
13.2 By entering, entrants agree to this limited publication if selected as a winner.
13.3 Winners may request that their details be withheld where legitimate privacy or safety concerns exist.
13.4 Full personal details will not be published without explicit consent.

14. Liability

14.1 We shall not be liable for lost or delayed postal entries, technical failures, or payment processing issues beyond our control.
14.2 Nothing in these Terms excludes liability where prohibited by law.

15. Data Protection

Personal data will be processed in accordance with our Privacy Policy and UK GDPR requirements.

16. Amendments

We reserve the right to amend these Terms at any time. The latest version will always be available on our website.