Crafty Wins Ltd – Privacy Policy

Last Updated: 26/02/2026

1. Who We Are

Crafty Wins Ltd (“we”, “our”, “us”) is a company registered in England and Wales (Company Number: 17035488) with its registered office at:

Crafty Wins Ltd
Prime Apartments
483 Green Lanes
London
N13 4FG

We are the data controller responsible for your personal data.

If you have any questions about this Privacy Policy, you can contact us at:

📧 support@craftywins.co.uk

2. What Personal Data We Collect

We may collect and process the following personal data:

Account Information

Full name
Email address
Postal address
Telephone number
Date of birth (if required for age verification)

Competition Entry Information

Ticket numbers
Skill question responses
Entry history
Postal entry details

Payment Information

Payments are processed securely via Stripe.
We do not store full card details.

We may store:

Transaction IDs
Payment status
Partial card identifiers (if provided by payment processor)

Technical Information

IP address
Browser type
Device information
Website usage data

3. How We Use Your Data

We process your personal data for the following purposes:

Creating and managing your account
Processing competition entries
Allocating ticket numbers
Conducting winner draws
Contacting winners
Preventing fraud and abuse
Responding to customer support enquiries
Complying with legal obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to provide competition entry services
Legal obligation – to comply with regulatory requirements
Legitimate interests – to prevent fraud and ensure fair competition operation
Consent – where you opt into marketing communications

5. Payment Processing

All payments are processed securely via:

Stripe (payment processor)

Stripe processes payment data in accordance with its own privacy policy.

Crafty Wins Ltd does not store full payment card details.

6. Free Postal Entries

If you enter via post, the personal data provided will be:

Recorded in our competition system
Matched to your registered account
Processed in accordance with this Privacy Policy

7. Winner Publication

To demonstrate transparency and fairness, we may publish:

First name
Last initial
County of residence

We will not publish full personal details without explicit consent.

Winners may object to publication where legitimate privacy concerns exist.

8. Fraud Prevention & Verification

We may process personal data for fraud prevention purposes, including:

Identity verification
Account monitoring
IP analysis
Payment verification

We may request proof of identity where necessary.

9. Data Sharing

We may share your data with:

Payment processors (e.g., Stripe)
Website hosting providers
IT and security service providers
Legal or regulatory authorities (where required)

We do not sell personal data.

10. Data Retention

We retain personal data only as long as necessary to:

Operate competitions
Resolve disputes
Comply with legal obligations

Competition records may be retained for audit and compliance purposes.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (where legally permissible)
Restrict processing
Object to processing
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

12. Data Security

We implement appropriate technical and organisational measures to protect personal data from:

Unauthorised access
Loss
Misuse
Disclosure

Payment transactions are encrypted via SSL technology.

13. Marketing Communications

If you opt in to receive marketing communications, we may send promotional emails about competitions and offers.

You can unsubscribe at any time using the link in our emails.

We will not send marketing communications without your consent.

14. Cookies

Our website uses cookies to:

Enable site functionality
Improve user experience
Analyse traffic

For more details, please see our Cookie Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.